Refund Policy

At SourceLine, we are committed to providing high-quality sourcing services tailored to your hiring needs. To ensure transparency and consistency, the following refund policy applies to all purchases and subscriptions:

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1. One-Time Setup Fee

The one-time setup fee charged at the start of your subscription (or upon reactivation) is non-refundable. This fee covers initial onboarding, competitor research, sourcing strategy, boolean string and keyword development, and administrative setup.

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2. Subscription Charges

All subscription plans are billed monthly and renew automatically on the same calendar day each month. Once a monthly charge has been processed, it is non-refundable. Clients are responsible for canceling their subscription prior to the renewal date to avoid being charged for the following month.

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3. Cancellations & Freezes

Clients may cancel or freeze their subscription at any time by contacting us before their next billing date. If a cancellation request is submitted after a renewal has processed, the service will remain active through the end of the current billing cycle, and no refunds will be issued.

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4. No Partial Refunds

We do not offer prorated or partial refunds for unused service time, paused accounts, or early cancellations within a billing cycle.

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5. Exceptions

In the rare event of a billing error on our part, please contact us at support@sourceiq.com, and we will investigate the issue promptly.

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